FAQs
Frequently asked questions about Keepkey.
How To
Check out this guide recovery
Check out this guide Sending Bitcoin
Check out this guide Updating your KeepKey
Check out this guide Understanding the KeepKey PIN
Check out this guide How to wipe your KeepKey
No, KeepKey requires a USB connection to KeepKey Desktop and is only compatible with Windows/MacOS/Linux.
View our coin support page. Coin support
Unfortunately ShapeShift has removed support for these assets. You can however find our new stand alone applications for managing these assets. tutorial
General
Yes! KeepKey firmware has a deterministic build process. The community is able to audit every release we have made over the last 9 years. More information: Deterministic Build process
Simple! ShapeShift makes it simple buy/sell crypto and is integrated natively inside KeepKey Desktop! Read more about shapeshift here: shapeshift
YES! Simple! Our native Thorchain integration is a decentralized protocol that allows frictionless native swapping without using wrapped tokens on bridges. Read more here: thorchain
No, KeepKey is owned and operated by former employees of ShapeShift independently. KeepKey continues to fund the ShapeShift DAO. 10pct of all device sale revenue goes to the ShapeShift DAO treasury. KeepKey Workstream
ShapeShift is listed in our dapp store. How to open ShapeShift
Troubleshooting
Check out our troubleshooting guide Troubleshooting your KeepKey
You can use KKcli to update your firmware. Using KKcli to debug your KeepKey
Wipe your device and proceed with recovery
Purchase a new KeepKey and proceed with recovery
Purchase a new KeepKey. Initialize and set up the new device. Transfer your funds to the new device.
General Security
Review the process to compile the KeepKey firmware and show you how to verify that the code on your device is indeed the code available publicly from KeepKey. Verifying KeepKey firmware
Read more about the industry and the reasons behind the prevalence of myths when it comes to hardware wallet security. 5 Myths about Hardware Wallets
Yes, check out this Electrum guide Electrum Multi-sig Guide
Protect your assets from physical attacks with a BIP39 Passphrase: Securing your KeepKey
Web3 Community
Yes, you can use Uniswap and most web3 applications via wallet-connect. See our dApp guide: dApp guide
Developer Community
KeepKey REST api is the primary interface for integrating KeepKey into your application: KeepKey REST api.