KeepKey Terms of Service

Welcome to KeepKey.com which is owned and operated by Key Hodlers, LLC (collectively, “KeepKey,” “We,” or “Us”). This page explains the terms by which you may access and use KeepKey.com and any other product offered by KeepKey (“Websites”) and our online and/or mobile services, through which we promote, sell and provide support for KeepKey products (collectively, the “Service”). By accessing or using the Service, or clicking a button or checking a box marked “I Agree”, you signify that you have read, understood, and agree to be bound by these Terms of Service (these “Terms”), to the collection and use of your information as set forth in the KeepKey Privacy Policy, and to our Returns and Refunds Policy below, each of which is hereby incorporated by reference. These Terms apply to all visitors, users, and others who register for or otherwise access or use the Service (“Users”). Certain services may be subject to additional terms and conditions specified by us from time to time, and your use of such services is subject to those additional terms and conditions, which are hereby incorporated into these Terms by reference.
Please read this agreement carefully to ensure that you understand each provision.
### Use of Our Service
**Eligibility.** This is a contract between you and KeepKey. You must read and agree to these Terms before using the Service. If you do not agree, you may not use the Service. You may use the Service only if you can form a legally binding contract with KeepKey, and only if you are in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations. Any use or access to the Service by anyone under 18 is strictly prohibited and in violation of these Terms. The Service is not available to any Users previously removed from the Service by KeepKey.
**KeepKey Service.** The Service allows you to learn about, purchase and submit inquiries for assistance with KeepKey products. Subject to these Terms, you are hereby granted a non-exclusive, limited, non-transferable, freely revocable license to access and use the Service for your personal use only and as permitted by the features of the Service. You are prohibited from using KeepKey for any illegal or fraudulent purposes. KeepKey reserves all rights not expressly granted herein in the Service and the KeepKey Content (as defined below). KeepKey may terminate this license at any time for any reason or no reason.
**Service Rules.** You agree not to engage in any of the following prohibited activities: (i) modifying, disassembling, decompiling or reverse engineering the Service or the KeepKey products; (ii) renting, leasing, loaning, reselling, sublicensing, or otherwise transferring the Services to any third party; (iii) other than as specifically approved in writing, any copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated “scraping”; (iv) other than as specifically approved in writing, using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Service in a manner that sends more request messages to the KeepKey servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser (except that KeepKey grants the operators of public search engines revocable permission to use spiders to copy publicly available materials from the Websites for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); (v) transmitting spam, chain letters, or other unsolicited email; (vi) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; (vii) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (viii) uploading invalid data, viruses, worms, or other software agents through the Service; (ix) collecting or harvesting any personally identifiable information, including account names, from the Service; (x) using the Service for any commercial solicitation purposes; (xi) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (xii) interfering with the proper working of the Service; (xiii) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; (xiv) bypassing the measures we may use to prevent or restrict access to the Service, including without limitation removing, circumventing, disabling or otherwise interfering with security-related features or features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein; or (xv) deleting the copyright and other proprietary rights notices.
**Prohibited Activity.** In connection with your use of the Service, and your interactions with other Users, and third parties you agree and represent you will not engage in any prohibited business or prohibited use, as discussed in these Terms of Service (“Prohibited Activity”). The list of Prohibited Activities may be updated by KeepKey at any time at its discretion. We also reserve the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, sanctions programs, legal process, or governmental request. We reserve the right to block transactions or freeze funds immediately and without notice if we determine, in our sole discretion, that your Account is associated with a Prohibited Activity.
### Purchase of a KeepKey product
**Cancellations.** You may generally cancel the order of a KeepKey hardware wallet within 72 hours of purchase. Please see our Customer Support page for more details: [https://keepkey.zendesk.com/hc/en-us](https://keepkey.zendesk.com/hc/en-us).
**Returns and Refunds.** KeepKey will provide returns and refunds solely in accordance with its policies found on the Customer Support page: [https://keepkey.zendesk.com/hc/en-us](https://keepkey.zendesk.com/hc/en-us).
**Taxes.** KeepKey is not responsible for, nor can we offer, any specific advice regarding any taxes or customs related fees that you may incur or be liable to pay by purchasing a device. It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transactions you conduct through the Service. For more information, please visit the KeepKey Customer Support page: [https://keepkey.zendesk.com/hc/en-us](https://keepkey.zendesk.com/hc/en-us).
**No Sales to Children.** KeepKey’s Service is not for children, but only for adults. If you are under eighteen (18) years of age, you may use the Service only with involvement and consent of a parent or legal guardian.
**California Residents.**  The provider of services is set forth herein. If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
### User Content
We do not claim ownership of user-generated content and material. Any and all photographs, articles, images, graphics, videos, sounds, music, audio recordings, text, files, profiles, communications, comments, feedback, suggestions, ideas, concepts, questions, data or other content that you (a) submit or post on or through the Service, on any of our blogs, social media accounts or through tools or applications we provide for posting or sharing such content with us; or (b) have posted or uploaded to your social media accounts, including but not limited to Instagram, Twitter, Facebook, Tumblr, Gravatar and Pinterest, which are tagged with any KeepKey promoted hashtag (collectively “User Content”) shall be deemed nonconfidential and nonproprietary. By submitting or posting any User Content, you grant to KeepKey and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sublicensable and transferable license to copy, publish, translate, modify, delete, reformat, create derivative works from, distribute, reproduce, sell, display, transmit, publish, broadcast, host, archive, store, cache, use or otherwise exploit all or any portion of the User Content, as well as your name, persona and likeness included in any User Content and your social media account handle, username, real name, profile picture and/or any other information associated with the User Content, in any commercial or noncommercial manner whatsoever, in whole or in part, in any and all distribution channels, forms, media or technology, whether now known or hereafter developed, including but not limited to in stores, printed marketing materials, emails, web pages, social media accounts and for any other marketing, advertising, public relations, sales or promotional purposes with or without attribution and without further notice to you. Neither you, nor any other person or entity, will have the right to (i) receive any royalty or consideration of any kind for the use of the User Content pursuant to these Terms or (ii) inspect or approve the editorial copy or other material that may be used in connection with the User Content. KeepKey will be free to use any ideas, concepts, know-how or techniques contained in such User Content for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products that incorporate or otherwise rely upon such information. KeepKey shall have no obligation to monitor User Content, use or display User Content, compensate you for submitting User Content or respond to any User Content. KeepKey retains the right, in its sole discretion and without prior notice, to remove, revise or refuse to post any User Content for any reason or no reason. Subject to the licenses granted in these Terms, you retain ownership of any copyright and other rights you may have in the User Content.
By submitting or posting User Content on the Service or through any tools or applications we provide for posting or sharing your User Content with us, you represent and warrant that (a) you own or control any and all rights in and to the User Content, and the right to grant all of the rights and licenses in these Terms, and if you are not the holder of such rights, the holder of such rights has completely and effectively waived all such rights and irrevocably granted you the right to grant the licenses stated above without the need for payment to you or any other person or entity; (b) you have obtained permission from any individuals that appear in the User Content to use, and grant others the right to use, their name, image, voice and/or likeness without the need for payment to you or any other person or entity; (c) you are 18 years of age or older; and (d) the User Content does not (1) contain false or misleading information, (2) infringe on the intellectual property, privacy, publicity, statutory, contractual or other rights of any third party, (3) contain any libelous, defamatory, obscene, offensive, threatening or otherwise harassing or hateful content, (4) contain any personally identifiable information or any contact information or (5) contain computer viruses, worms or other harmful files. Upon request by KeepKey, you will furnish KeepKey any documentation, substantiation or releases necessary to verify your compliance with these Terms. You are solely responsible for the User Content and you hereby agree to indemnify and hold KeepKey and its employees, agents, affiliates, assigns and licensees harmless from any and all damages, claims, expenses, costs or fees arising from or in connection with a breach of any of the foregoing representations or your violation of any law or rights of a third party.
KeepKey does not guarantee the truthfulness, accuracy or reliability of any User Content or endorse any opinions expressed by you or anyone else. By submitting or posting the User Content you fully and unconditionally release and forever discharge KeepKey and its officers, directors, employees and agents from any and all claims, demands and damages (actual or consequential, direct or indirect), whether now known or unknown, of every kind and nature relating to, arising out of or in any way connected with: (A) disputes between you and one or more users or any other person or entity, or (B) the use by KeepKey or you of the User Content, including, without limitation, any and all claims that use of the User Content pursuant to these Terms violates any of your intellectual property rights, copyrights, rights of publicity or privacy, “moral rights,” or rights of attribution and integrity. You acknowledge and agree that KeepKey has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by you or any third party of any User Content. KeepKey acts as a passive conduit for User Content and has no obligation to screen or monitor User Content. If KeepKey becomes aware of any User Content that allegedly may not conform to these Terms, KeepKey may investigate the allegation and determine in its sole discretion whether to take action in accordance with these Terms. KeepKey has no liability or responsibility to Users for performance or nonperformance of such activities.
KeepKey has the absolute right to remove and/or delete without notice any User Content within its control that it deems objectionable. You consent to such removal and/or deletion and waive any claim against KeepKey for such removal and/or deletion. KeepKey is not responsible or liable for failure to store posted content or other materials you transmit through the Service. You should take measures to preserve copies of any data, material, content or information you post on the Service or any other sites or platforms.
**Our Proprietary Rights** Except for your User Content, the Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content belonging to other Users (the “KeepKey Content”), and all Intellectual Property Rights (defined below) related thereto, are the exclusive property of KeepKey and its licensors (including other Users who post User Content to the Service). Except as explicitly provided herein or in any applicable additional terms and conditions, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any KeepKey Content, absent specific consent in writing from KeepKey. Use of the KeepKey Content for any purpose not expressly permitted by these Terms is strictly prohibited.
For the purposes of these Terms, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.
You may choose to or We may invite you to submit comments or ideas about the Service, including without limitation about how to improve the Service or our products (“Ideas”). By submitting any Ideas, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place KeepKey under any fiduciary or other obligation, and that we are free to use the Ideas without any additional compensation to you, and/or to disclose the Ideas on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, KeepKey does not waive any rights to use similar or related ideas previously known to KeepKey, or developed by its employees, or obtained from sources other than you.
**Privacy** KeepKey respects the privacy of its users by not requesting any information that is unnecessary for the use of the Service or to comport with our obligations under applicable law. You accept that KeepKey will comply willingly with all legal requests for information from it. We reserve the right to provide information to law enforcement personnel and other third parties to answer inquiries, participate in investigations, respond to legal process, respond to the order of a court of competent jurisdiction and those exercising the court’s authority, and to protect KeepKey and our users. We care about the privacy of our Users. You understand that by using the Service you consent to the collection, use and disclosure of your personally identifiable information and aggregate data as set forth in our Privacy Policy, and to have your personally identifiable information collected, used, transferred to and processed in the United States. By accepting these Terms, you expressly allow us to export data outside of the jurisdiction in which you reside or are located when you access the Website and our Services.
**Security** KeepKey cares about the integrity and security of your personal information, and stores all personal information provided by users in an encrypted fashion. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
**Third-Party Links and Information** The Service may contain links to third-party materials that are not owned or controlled by KeepKey. KeepKey does not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website or service from the Service or share your User Content on or through any third-party website or service, you do so at your own risk, and you understand that these Terms and KeepKey’s Privacy Policy do not apply to your use of such sites. You expressly relieve KeepKey from any and all liability arising from your use of any third-party website, service, or content, including without limitation User Content submitted by other Users. Additionally, your dealings with or participation in promotions of advertisers found on the Service, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that KeepKey shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.
**Suspension, Termination and Cancellation** We may, without prior notice, suspend the Service, change the Service; stop providing the Service or features of the Service, to you or to Users generally; or create usage or other limits for the Service. We may permanently or temporarily terminate or suspend your access to the Service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, or KeepKey may suspend, restrict, or terminate your access to any or all of the Services if: (i) we are so required by a facially valid subpoena, court order, or binding order of a government authority; (ii) we reasonably suspect you of using the Service in connection with a Prohibited Activity; (iii) use of your account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your account activity; (iv) our service partners are unable to support your use; (v) you take any action that KeepKey deems as circumventing KeepKey’s controls, including, but not limited to, abusing promotions which KeepKey may offer from time to time; (vi) suspend or terminate your access to the Service for no reason. Upon termination for any reason or no reason, you continue to be bound by these Terms. You are solely responsible for your interactions with other KeepKey Users. We reserve the right, but have no obligation, to monitor disputes between you and other Users. KeepKey shall have no liability for your interactions with other Users, or for any User’s action or inaction. If KeepKey suspends or terminates your use of the Service, in whole or in part, for any reason, we will use commercially reasonable efforts to provide you with notice of our actions unless a court order or other legal process prohibits KeepKey from providing you with such notice. You acknowledge that KeepKey’s decision to take certain actions, including limiting access to, suspending, or closing your account, may be based on confidential criteria that are essential to KeepKey’s risk management and security protocols. You agree that KeepKey is under no obligation to disclose the details of its risk management and security procedures to you.
**Indemnity** You agree to defend, indemnify and hold harmless KeepKey and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (a) your use of and access to the Service, including any data or content transmitted or received by you; (b) your violation of any term of these Terms, including without limitation your breach of any of the representations and warranties above; (c) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (d) your violation of any applicable law, rule or regulation; (e) User Content or any content that is submitted via your account including without limitation misleading, false, or inaccurate information; (f) your willful misconduct; or (g) any other party’s access and use of the Service with your unique username, password or other appropriate security code.
**No Warranty** The Service is provided on an “as is” and “as available” basis. Use of the Service is at your own risk. To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from KeepKey or through the Service will create any warranty not expressly stated herein. Without limiting the foregoing, KeepKey, its subsidiaries, its affiliates, and its licensors do not warrant that the content is accurate, reliable or correct; that the Service will meet your requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at your own risk and you will be solely responsible for any damage to your computer system or mobile device or loss of data that results from such download or your use of the Service.
KeepKey does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, and KeepKey will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.
Federal law, some states, provinces and other jurisdictions do not allow the exclusion and limitations of certain implied warranties, so the above exclusions may not apply to you. This agreement gives you specific legal rights, and you may also have other rights which vary from state to state. The disclaimers and exclusions under this agreement will not apply to the extent prohibited by applicable law.
For more information on warranties associated with physical KeepKey products, please visit our Customer Support Center by clicking the following link: [https://keepkey.zendesk.com/hc/en-us](https://keepkey.zendesk.com/hc/en-us).
**Limitation of Liability** To the maximum extent permitted by applicable law, in no event shall KeepKey, its affiliates, agents, directors, employees, suppliers or licensors be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, this service. Under no circumstances will KeepKey be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or your account or the information contained therein.
To the maximum extent permitted by applicable law, KeepKey assumes no liability or responsibility for any (a) errors, mistakes, or inaccuracies of content; (b) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; (c) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (d) any interruption or cessation of transmission to or from the Service; (e) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our service by any third party; (f) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (g) User Content or the defamatory, offensive, or illegal conduct of any third party. In no event shall KeepKey, its affiliates, agents, directors, employees, suppliers, or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount you paid to KeepKey hereunder or one hundred U.S. dollars (USD $100.00), whichever is greater.
This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if KeepKey has been advised of the possibility of such damage. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This agreement gives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction. The disclaimers, exclusions, and limitations of liability under this agreement will not apply to the extent prohibited by applicable law.
### Governing Law, Arbitration
**Governing Law.** These Terms shall be governed by the internal substantive laws of the State of Delaware, without respect to its conflict of laws principles, except to the extent Delaware state law is preempted by federal law. Notwithstanding the preceding sentences with respect to the substantive law, any arbitration conducted pursuant to the terms of these Terms shall be governed by the applicable rules of arbitration in the State of Delaware. You agree to submit to the personal jurisdiction of the federal and state courts located in Delaware for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights, as set forth in the Arbitration provision below, including any provisional relief required to prevent irreparable harm. You agree that the State of Delaware is the proper forum for any appeals of an arbitration award or for trial court proceedings in the event that the arbitration provision below is found to be unenforceable.
**Arbitration.** Read this section carefully because it requires the parties to arbitrate their disputes and limits the manner in which you can seek relief from KeepKey. For any dispute with KeepKey, you agree to first contact us at [https://keepkey.zendesk.com/hc/en-us](https://keepkey.zendesk.com/hc/en-us) and attempt to resolve the dispute with us informally. In the unlikely event that KeepKey has not been able to resolve a dispute it has with you after sixty (60) days, we each agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relating to these Terms, or the breach or alleged breach thereof (collectively, “Claims”), by binding arbitration in accordance with the applicable rules of arbitration in the State of Delaware. The arbitration will be conducted in Delaware, in English, unless you and KeepKey agree otherwise. If you are using the Service for commercial purposes, each party will be responsible for paying any arbitration fees, administrative and arbitrator fees in accordance with applicable arbitration rules, and the award rendered by the arbitrator shall include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses. If you are an individual using the Service for non-commercial purposes: (i) the arbitration organization may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from such arbitration organization; (ii) the award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney’s fees, and your reasonable costs for expert and other witnesses; and (iii) you may sue in a small claims court of competent jurisdiction without first engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this Section shall be deemed as preventing KeepKey from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of our data security, Intellectual Property Rights or other proprietary rights.
### General
**Assignment.** These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by KeepKey without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
**Notification Procedures and Changes to these Terms.** KeepKey may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on our website, as determined by KeepKey in our sole discretion. KeepKey reserves the right to determine the form and means of providing notifications to our Users, provided that you may opt out of certain means of notification as described in these Terms. KeepKey is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. KeepKey may, in its sole discretion, modify or update these Terms from time to time, and so you should review this page periodically. When we change these Terms in a material manner, we will update the ‘last modified’ date at the bottom of this page and notify you that material changes have been made to these Terms. Your continued use of the Service after any such change constitutes your acceptance of the new Terms of Service. If you do not agree to any of these terms or any future Terms of Service, do not use or access (or continue to access) the Service.
**Entire Agreement/Severability.** These Terms, together with any additional terms, amendments and any additional agreements you may enter into with KeepKey in connection with the Service, shall constitute the entire agreement between you and KeepKey concerning the Service. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.
**No Waiver.** No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and KeepKey’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.