Highlander •
Staying Safe: Avoiding Common Scams Targeting KeepKey Users
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⚠️ SECURITY ALERT: KeepKey does NOT provide phone support. If you are on the phone with someone claiming to be from KeepKey, they are a SCAMMER!
Highlander •
Highlighting some common scams we see in our support
At KeepKey, we are committed to safeguarding your digital assets, but it’s crucial to remember that your security starts with you. We’ve noticed an increase in scam attempts targeting our users, and we want to highlight some common tactics to ensure you don’t fall victim to these schemes.
Fake “Account” Emails Demanding Payment:
Scammers often send out emails pretending to be from KeepKey, claiming that your account has been compromised or that funds are being held, and demand a payment for the release of your funds. Let’s set the record straight: KeepKey is a non-custodial wallet. This means we do not hold your funds, and we never will. Any communication suggesting otherwise is a scam, plain and simple.
Example SCAM:
Phishing Links and Fake Websites:
Scammers might also attempt to lure you into clicking on malicious links or visiting fake websites that closely resemble KeepKey’s official site. These sites are designed to steal your private information, including your recovery phrase. Never enter your recovery phrase anywhere except within your KeepKey device. KeepKey support will never ask for your recovery phrase under any circumstances.
Manipulative Messaging:
These scammers play on your emotions and fears, making you question, “What if this is real?” or “Could this be a mistake in my favor?” They want you to feel a sense of urgency, as though you’re missing out or that something bad will happen if you don’t act immediately. Don’t fall for it. Always double-check the source, and when in doubt, reach out to our official support channels.