Opening Debug Logs on KeepKey Desktop

Helping debug and improve our Product.

There may be a time where KeepKey Desktop is not acting as it should. You may be asked by support to provide a screenshot of Error Logs.

KeepKey desktop is an electron application. Electron has a settings toolbar that renders toolbars differently depending on your operating system.

Hotkeys

• Windows:
  Ctrl
  +
  Shift
  +
  I
• macOS:
  Command
  +
  Option
  +
  I
• Linux:
  Ctrl
  +
  Shift
  +
  I

Or manually:

On Windows

In the bottom right corner, there is an icon:

MacOS/Linux

When you select KeepKey Desktop into context, it will highlight options in your top bar. This will give you electron options.

To toggle developer tools, select “Toggle Developer Tools”:

The developer tools will allow access to system logs.