Highlander •
Debugging USB devices on Windows

⚠️ SECURITY ALERT: KeepKey does NOT provide phone support. If you are on the phone with someone claiming to be from KeepKey, they are a SCAMMER!
Highlander •
Failing to detect a KeepKey
Here is Microsoft's default Debugging instructions.
On your Windows PC, you might experience a problem with a USB device. Older USB hubs and devices may be incompatible with Windows 10. I’ll help guide you through some troubleshooting steps you can try to help identify and fix the problem.
View Your devices in the control panel
View your devices in the Device manager
Hardware and Sound/Device Manager
If either the control panel or device manager does not show the KeepKey or if they do not recognize the device as “KeepKey Interface,” you may need to update your USB drivers.
A helpful USB device installer is Zadig.io
Zadig
USB driver installation made easy. Zadig is a Windows application that installs generic USB drivers, such as WinUSB…
zadig.akeo.ie
(Be careful of the ads and installer clicks on the site)
Here is a direct link to download: https://github.com/pbatard/libwdi/releases/download/v1.5.1/zadig-2.9.exe
(WinUSB drivers are the default)
KeepKey Device Info on Windows:
2B24
0002
Common issues:
Advanced users can use the KeepKey CLI:
[)
(Note: Windows 7 is End of Life. KeepKey Desktop does NOT support Windows 7. It is not recommended you attempt it, but CLI users may be an option for advanced users.)